At Lifetime Reels, customer satisfaction is our priority. We aim to deliver high-quality, professionally edited video reels that capture your most cherished moments. However, we understand there may be instances where you are not satisfied with the final product.

Refund Policy

1. Eligibility for Refunds:

   • Refunds are only available if the final video does not meet the agreed-upon specifications outlined in your order.

   • Refund requests must be submitted within 7 days of receiving the final video.

2. Non-Refundable:

   • Refunds will not be granted due to:

     • Personal preference changes after video delivery.

     • Issues arising from low-quality or incomplete footage provided by the customer.

   • All sales are final once the video is delivered as per the agreed specifications.

3. Delivery Guarantee:

   • If we fail to deliver your video within the specified timeframe and no prior communication regarding delays was provided, you are eligible for a full refund.

How to Request a Refund

1. Email support@lifetimereels.com with:

   • Your order number.

   • A detailed explanation of your concern.

2. Our team will review your request and respond within 2 business days. If eligible, refunds will be processed within 5-7 business days.

Customer Responsibility

To ensure the best results, customers are responsible for:

• Providing high-quality and complete footage.

• Clearly communicating expectations during the order process.

We are committed to delivering a product you’ll treasure for a lifetime! If you have any concerns, don’t hesitate to reach out to our team.